RETURN & REFUND

Shipping & Delivery

We use China Post as our primary carrier. Normally we dispatch the item once receive payment in 3 business days worldwide. 

For more shipping details, please go to FREE SHIPPING WORLDWIDE.

Refund & Returns

We guarantee everything we sell as described if any of our teas were misrepresented by us we will refund 100% of your payment. If you are not satisfied with any product that you bought from us, you can return it within three business days in original condition for a full refund excluding shipping. BUY WITH CONFIDENCE. 

    Return Policy

  • Return/Exchange unwanted products within 3 days of receipt. Shipping will not be refunded for returns on unwanted items and exchanged products may be charged a shipping fee. We do not accept returns on any used products. Items must be returned in original packaging and resale condition.
  • We will send another one (with the like product) or refund any defective product within 30 days of customer receipt. Shipping will be reimbursed for the return and change of defective items. No refunds are made for sentimental losses or any expenses incurred as a result of the loss.

    Return Procedure

  • You will receive a confirmation when your return is received and processed. To file a claim send us a picture of the damaged item, with the original packaging, via e-mail within 3 days of receiving your item.
  • Returned items must be received and inspected by our inspector before reimbursement or shipping the same items.
  • Credits/refunds will be issued in the manner in which they are paid. Regardless of the reason for the return (unwanted item or defective/damaged item) please allow 15 days for return processing and refund. All returns must have a Return Authorization to be accepted and processed. If you need to return or exchange products for any reason please contact us. State the order number, product, and reason for the return. We cannot be responsible for items shipped back to us without pre-approval.
  • Return fees: For any defective items that we send, we will charge all return fees. For any remorse that you bought the wrong item, you need to charge $20 for the return fees. Contact us for shipping label printing before the shipping process kicks off.

Product Availability & Backorders

    We offer a variety of products that are usually in stock and our inventory is replenished each week. Rarely an item may be on temporary or extended backorder from the manufacturer. We make every effort to list on the product page and available backorder information. Once you have made your purchase, we will contact you immediately if an item is out of stock. You will be notified if the item is anticipated to take longer than two weeks to be received. You have the option to cancel the back ordered items (regardless of wait time) and receive a refund.